Your dedicated group of Sales Specialists and Product Specialists are technical experts in the unique field of Assisted Reproductive Technology. This bilingual group works closely with local laboratory directors, and on-site embryologists within each IVF centre to understand their unique needs. It is our goal to consult with these valued customers and work closely with our manufacturing partners to offer superior products, provide ongoing scientific and educational resources, and provide an unparalleled level of customer support.
Somagen’s unique Product Support and Applications Team (PSAT) combine the expertise of our Instrument Service Team with our Product Applications group. This group includes an extensive team of field service engineers and applications specialists located across Canada as well as telephone hotline support and dedicated IT support. This product support team brings a unique perspective to each situation by focusing on a support solution that is tailored to your unique needs. Our mandate is to respond quickly to customer concerns, bring together all of the necessary resources required to resolve the situation and address it in a timely manner.
With our head office located in Edmonton, Alberta – products are warehoused locally to ensure your supply needs can be easily managed and maintained. We have the ability to ship overnight to the vast majority of our customers. With a stable inventory management, rest assured we have the products you need when you need them.
To consult directly with the Somagen ART Team or request further information please click here.