Instrument Service and Application Specialists

Our multidisciplinary team combines the strengths of our Instrument Service and Application Specialists to form a network dedicated to delivering on our promise of exceptional service and an outstanding customer experience.

Meeting the Challenge

Somagen’s Service and Applications Team strives to create new and innovative solutions to improve our customer’s experience. Together our Instrument Service team, and our Application Specialist team bring advanced troubleshooting skills and technical expertise to find a solution to every unique situation. In addition to routine preventative maintenance, our collective team provides, emergency service, advanced troubleshooting, assay optimization, operator training and IT/LIS support. Our trusted team members strive to provide outstanding value to your laboratory.


Somagen Service and Support

Somagen Diagnostics understands that instrument downtime is serious. Our Instrument Service and Application Specialists remains centered and focused around their key mandate – to respond quickly, bringing together all of the necessary resources required to deliver a comprehensive solution.

Find out how Somagen’s Instrument Service and Application Specialists can support you

Somagen™ Diagnostics Service Center Business hours:

Monday to Friday 7:00 – 17:00 (MST)

Field Service and Application Specialists:

Monday to Friday 8:00 am – 17:00, local time

Bilingual phone support in English and French

1-866-SOMATEK (766-2835) somatek@www.somagen.com

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